Who can pay online? User Guide
- Who can pay online?
- Types of tickets
- System operating hours
- Methods of payment
- Contesting a ticket
- Searching for a ticket
- Total fine appearing on ticket
- Online payment
1. Who can pay online?
- The person whose name appears on the ticket.
- The owner or the long-term leaser of the vehicle identified on the ticket.
The party charged with an offence is responsible for transmitting a plea. Only that person whose name appears on the ticket, or in the case of a parking offence, the owner or the long-term leaser of the vehicle named on the ticket, can pay online.
Pay Online! is not a service designed for corporate members of the community that own commercial fleets of vehicles. The system does not provide access to the full list of tickets associated with a given business. Each ticket on this system must be processed individually.
2. Types of tickets
is reserved for certain tickets falling under the authority of Montréal's Municipal Court.
You can use this service to pay your ticket if any of the following circumstances apply:
- The city of Montréal or one of the other related cities of the island of Montréal is prosecuting the alleged offence :
The ticket pertains to an alleged parking or traffic offence.
The alleged offence occurred within Montréal city limits.
- Côte Saint-Luc
- Sainte-Anne de Bellevue
There are no fees to use the online payment service.
4. System operating hours
Pay Online! is available at all times except when the system is being updated (normally from 5:00 AM to 5:15 AM and a period of about one hour on Sunday evenings).
5. Methods of payment
Pay Online! accepts Visa and MasterCard.
If you wish to use another form of payment, and depending on the status of your case, you must appear at a Municipal Court service counter , at a borough office or at a financial institution to make payment.
Prior to judgement, you may also mail a cheque to:
Service des finances
Ville de Montréal
P.O. Box 11045
Canada H3C 4Y1
Unless the remark Not Payable appears in the Deadline column, you can pay your ticket even if the deadline has passed.
7. Contesting a ticket
You cannot contest a statement of offence with Pay Online!
If you want to contest your statement of offence, you must complete the reply form attached to the statement of offence that you were issued and send it to Montréal's Municipal Court, which must receive your contest within 30 days of the date your statement was issued.
a. Who can register a not-guilty plea?
Defendants must register their own pleas. Unless you are the defendant's attorney, only the person whose name is on the statement of offence, or in the case of a parking infraction, the owner or long-term tenant of the vehicle described in the statement of offense, can register the plea.
b. How can I contest a statement of offence?
Detach the reply form attached to your statement of offence and complete all the information requested in the Plead Not Guilty section.
c. Important information:
- Check not guiltyand sign.
- If the defendant is a legal entity, the form must be signed by one of its administrators or other directors and the person's title must be indicated.
- Write your first and last names legibly, in capital letters.
- Complete the address fields - this is especially important if you have moved since the statement was issued.
- Complete the fields concerning your vehicle (depending on the type of statement you were issued).
- If necessary, provide an explanation about the infraction. This information will be evaluated and you will be advised of the decision.
Pleas must be received within 30 days of the date the statement was issued.
8. Searching for a ticket
The ticket number is the search key for locating your ticket in the system.
This number appears on a ticket issued by a police officer or by a parking ticket attendant. The ticket contains two groups of numbers, one consisting of two digits and the other of nine digits. The first identifies the geographic sector in which the ticket is issued and the second is a sequential number.
See sample tickets
a. Ticket located
reports if the ticket number that you have entered is valid and accessible through the system and then posts information pertaining to your ticket.
From this point on in the Pay Online!
process, only the ticket's nine-digit sequential number will appear on screen. If these figures correspond with those on your ticket, you are viewing the correct file.
b. Ticket not yet entered into system
You may also pay a ticket with a valid number that is not yet accessible through Pay Online!
Tickets may take a few days following their issuance to appear on the system. You may wait to pay until the ticket is available on the system and return later.
You may also choose to pay the fine immediately. Enter the fine that appears on the ticket and proceed with payment.
In that case, please make sure to return to Pay Online!
a few days later to check that your full payment was properly recorded.
c. Ticket not payable online
Pay Online! recognizes which tickets can and cannot be paid online. The system will prevent you from paying the following kinds of tickets:
- Warning notices: a prompt will advise you that no fine is due.
- A previously paid ticket: a prompt will ask you to check if you have entered the correct ticket number.
- A closed file: a prompt will ask you to check if you have entered the correct ticket number.
- A ticket that cannot be paid online: a link will provide the phone number and address of the Municipal Court so that you can determine the procedure for settling your account.
- An invalid ticket number: the number is wrong and must be checked. If the ticket has been lost, please contact the Municipal Court to obtain the correct number.
If the remark Not Payable appears, collection procedures have been instituted. You should promptly appear at a Municipal Court service counterto settle your account and to avoid additional fees or inconvenience.
d. Other tickets located
Pay Online! lets you pay other tickets that have been issued to the same name and which have been located based on your driver's license number. This system does not, however, allow you to directly access the full list of tickets associated with a given company.
This list only includes those tickets that have been located by this system and does not necessarily constitute your entire file. For further information or to obtain a full listing of your tickets, please contact the Municipal Court
Pay Online! provides the following information for every ticket located: the ticket number, the amount of the fine, the due date, the location, the date, the time and the offence code, the vehicle's model and its licence plate number.
If you wish to pay your other tickets along with the ticket you initially searched, you must select them.
Your billing summary indicates total fines paid, plus the administrative charges for using of Pay Online!
9. Total fine appearing on the ticket
To close your case, the Court must receive the total amount appearing on your ticket, prior to judgement. This amount consists of:
- The minimum fine provided under the Highway Safety Code or applicable regulation.
- Mandatory legal fees.
The following fees may also be assessed in certain cases:
- Towing fees (if it was necessary to move your vehicle).
- A mandatory contribution to the Fonds d'indemnisation des victimes d'actes criminels for compensation of crime victims (only in the case of infractions under the Highway Safety Code ).
10. Online payment
When redirected to the financial institution site, please be sure to enter your complete credit card number, leaving no spaces between the figures. The month and year of the card's expiration date must be correctly entered, otherwise the transaction will be declined.
Once your credit card data has been processed by the financial institution, the system will redirect you to Pay Online! A message will indicate if the transaction has or has not been accepted.
a. Transaction declined
A message will indicate if your transaction has been declined and no payment will be charged to your credit card.
b. Transaction accepted
The system will generate a statement if the transaction is accepted. This statement will be the only document produced by Ville de Montréal as confirmation that you have paid your ticket(s). Please make sure to print and to retain this page.
You case will only be closed upon payment in full.
No refunds will be made by Pay Online!