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Pilot project: Dockless self-serve unregistered vehicles (DSUV)

Dockless self-serve unregistered vehicles are popping up in different cities across the world.

What is a dockless self-serve unregistered vehicle (DSUV)?

  1. A DSUV is an electric or non-electric bike or scooter, or any other motorized or non-motorized mode of transportation with an electric motor under 500 watts.
  2. A locking device allows users to park these vehicles without docking them, or to attach them to a bike rack if the vehicle has an integrated attachment device (such as a padlock).
  3. These vehicles are rented via self-service.

 

The city would like to encourage other forms of transportation besides personal vehicles and has adopted a by-law around the arrival of DSUVs, which provide an alternative method to public transportation while reducing the pressure of cars.

By offering new mobility solutions, the city is continuing its fight against climate change and encouraging its residents to use active transportation.

Objective of the by-law

The by-law aims to achieve three objectives:

  1. To make room for these new services in Montréal’s mobility landscape 
  2. To oversee the occupancy of public property and avoid overcrowding 
  3. To make operators accountable for managing their fleet of vehicles

Period of use

DSUVs can be used from June 26 to November 15, 2019.

In the years thereafter, the period of use will run from April 15 to November 15.

Rules for parking on public property

Vehicle parking must not obstruct traffic, especially for pedestrians and persons with reduced mobility. 

DSUVs with integrated padlocks (JUMPbike)

All vehicles must be parked in a fixed, upright position in a public bike rack. Bike racks can be found in all 19 boroughs. 

For DSUVs without an integrated padlock (scooters)

In clearance zones and designated parking areas for vehicles 

To park in a clearance zone, each vehicle must park perpendicular to the street, against the curbside. Vehicles must be a minimum of one metre from the edge of the sidewalk and must be parked in an upright position. A maximum of four vehicles can be parked in the same clearance zone. 

Comments/Complaints

JUMP bikes

If you have questions about how this new mobility service works, or to report an incorrectly parked JUMP bike, you must:

1. Identify the vehicle using the ID number on the mudguard of the back wheel. 

2. Contact the service operator:

Telephone: 1-866-270-4203

E-mail: support-ca@jump.com

LIME scooters

If you have questions about how this new mobility service works, or to report an incorrectly parked scooter, you must contact the service operator. 

1. Identify the vehicle using the vehicle number under the QR code on the handlebars.

2. Contact the service operator:

Telephone: 1-866-895-1220

E-mail: support@li.me 

Safety rules

IMPORTANT: Electric bike users must be 18 or older and have a moped driver’s license.

The same traffic rules for electric bikes also apply to dockless self-serve unregistered vehicles.

  • Wearing a helmet that is compliant with safety standards is required. 
  • It is prohibited to transport passengers, attach a trailer or pull or push any other objects or people. 
  • Users of dockless self-serve unregistered vehicles must inform the operator of any accident or incident that arises while they are using the vehicle. 

Traffic rules

Electric scooters can only be ridden on bike paths, streets and roads.

It is strictly prohibited to:

  • Ride an electric scooter on the sidewalk
  • Ride on a public street on which the speed limit is 50km/h except in one of the following cases:
    • Crossing public roads at an intersection
    • Travelling on a traffic circle (roundabout) to get from one public road to another at a speed below 50 km/h 
    • Using a protected bike path

Authorized parking sites for scooters

Scooters can only be parked in the areas indicated on the map. Before travelling with a scooter, it is very important that you locate the authorized parking zone that is nearest to your destination.

Other information

Any company that wants to offer a self-service unregistered and undocked vehicle service must get an operating license.

To take part in the unregistered and undocked vehicle service pilot project and implement new low-carbon and active methods of transportation, or if you have questions about how these vehicles work, the city encourages you to visit the operators’ Web sites to make an informed decision based on your micromobility needs.

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