In this section, you'll find contact information for utilities, offices, companies and organizations that you will need to contact after a disaster.

Clothing, food, lodging, furniture and moral support

Canadian Red Cross, Québec Division

1-877-362-2433 |

In the event of a fire, the Canadian Red Cross, Quebec Division, mobilizes volunteers to assist the victims. This front-line humanitarian organization supports the Service de sécurité incendie de Montréal during emergency responses by providing comfort to disaster victims as well as responding to their basic needs. The Red Cross also offers temporary lodging, for 48 to 72 hours, to victims who have no other place to go.

Sun Youth

514-842-6822 |

Sun Youth representatives are available 24 hours a day to assist fire victims and respond to their most urgent needs, following the assessment of the situation made by the Canadian Red Cross. The day following a disaster, a representative of the organization will contact the afflicted families to assess their potential needs and monitor the steps taken by these families to relocate themselves. Working closely with the Office municipal d’habitation de Montréal, Sun Youth can help fire victims get installed in their new home.

Office municipal d’habitation de Montréal (OMHM)

If you find yourself without lodging and you have no one to help you out (family, friends, money, etc.), the Service de référence pour ménages sans logis can, if you meet eligibility criteria, help you find a temporary shelter and a new home. For more information, please contact the Service de référence at 514-868-4002.

If your apartment is uninhabitable and your financial profile makes you eligible to OMHM assistance, your name will be added to a priority list for low-rent housing. For additional information or to apply, contact the Service de la gestion des demandes de logement at 514-868-5588,  

Greater Montréal information and referral centre

514-527-1375 |

Independent bilingual non-profit organization which gives information on social and community resources in the Greater Montréal area. It directs persons seeking help in solving their problems, mainly related to social security, health, work, welfare and recreation to the appropriate agency.  

Ministère de l’Emploi et de la Solidarité sociale, information and complaints

1-888-643-4721 |

In the event of a fire, the Ministère de l’Emploi et de la Solidarité sociale can offer financial help as a last resort to persons in need.



For any non-urgent health problem, you can contact a professional at Info-Santé. This telephone service is available 24 hours a day, 7 days a week and is a major component of our front-line health services. Health professionals will answer certain basic questions regarding health problems and guide you as to what health or social services to contact.

Société de Saint-Vincent de Paul de Montréal

514-526-5937 |

Thanks to its thousands of volunteers, the Société de Saint-Vincent de Paul de Montréal can provide help and support to persons in need in order to help them maintain their dignity and independence. Its services include a food bank, references, reinsertion and moral support.

Salvation Army

514-254-1123 |

In the event of a fire, the Salvation Army can provide food, clothing and furniture. For more information concerning emergency services and disaster assistance, call 514-355-6111.

Maison Monbourquette

514-523-3596 |

Maison Monbourquette is a non-profit organization founded in 2004 that helps people in mourning. Its mission is to offer help and support to individuals who have lost a loved one. 


  • Bell: 514-310-7070
  • Gaz Métro: 514-598-3222 | 514-598-3111 (odeur et urgence)
  • Hydro-Québec: 1-800-790-2424 (urgence)
  • Vidéotron: 514-281-1711 (service à la clientèle résidentielle)

Credit card companies

  • Desjardins card services: 514-397-4415
  • TD card services: 1-800-983-8472
  • CIBC credit card services: 514-861-4653
  • RBC Royal Bank card services: 1-800-769-2512
  • BMO Bank of Montréal emergency services: 514-877-8610
  • MasterCard customer services: 514-394-1427
  • American Express: 514-392-9311
  • National Bank card services: 514-281-3159

Municipal services

Ville de Montréal

One telephone number: 3-1-1

Public works: 3-1-1

Claims office: 514-872-2977

Service de sécurité incendie de Montréal

Fire reports: 514-872-3775

To fill out an insurance claim, you will need a fire report, which you can obtain by calling the number above.

Service de police de la Ville de Montréal

Criminal fires: 514-280-3090

Public services (identity, income, immigration)

Société de l’assurance automobile du Québec (SAAQ)

514-873-7620 (general information) |  

Régie de l’assurance maladie du Québec (RAMQ)

514-864-3411 |

Passport Canada

1-800-567-6868 |

Human Resources and Skills Development Canada (employment insurance)

1-800-808-6352 |

Immigration and Refugee Board of Canada, Montréal (SI, SPR, SAI)

514-283-7733 |

Immigration et Communautés culturelles Québec

514-864-9191 (general information) |

Revenu Québec

514-864-6299 |

Canada Revenue Agency

1-800-959-7383 |

Ministère de l’Emploi et de la Solidarité sociale

Local employment centres, Island of Montréal (R06): 514-725-5221


Le Berger Blanc inc.

514-494-2002 |


514-735-2711 |