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FAQ

Where can I get an Accès Montréal card?

The Accès Montréal is available at 70 points of sale on the Island of Montréal, including libraries, Accès Montréal offices and borough offices. For addresses and opening hours, please clic.

What documents do I need to apply for an Accès Montréal card?

To apply for an Accès card, you must submit a photo I.D., proof of residence, recent photo of yourself (passport format) and payment.

Accepted as proof of residence (with address in Montréal)

  • Statement signed by the owner of a rooming house
  • Statement signed by a religious congregation
  • Certificate of refugee status awaiting permanent resident status
  • Change of address notification from Canada Post
  • Lease with the Office municipal d’habitation de Montréal
  • Lease with a university residence
  • Bus pass with a photo
  • Resident’s card – Olympic Village
  • Automobile insurance certificate
  • Utility bill (Bell Canada, Hydro Québec, Gaz Métro, Vidéotron, etc.)
  • Municipal tax bill
  • School tax bill
  • Doctor’s prescription
  • Driver’s license
  • School bill (tuition fees)
  • Official school record
  • Bank statement
  • Cheque stub (pension, employment insurance, income security)
  • Statement from an establishment for the elderly or a health and social-services establishment
  • Hospital card (if an address appears)

NOTE: A proof of residence is not required for children 12 years old and under.

Accepted as proof of I.D.

  • Health insurance card, with or without photo
  • Social insurance card
  • Bus pass with photo
  • Student card with photo
  • I.D. card with photo
  • Birth certificate
  • Passport
  • Driver’s license

Not accepted as proof of I.D.

  • Lease
  • Business card
  • Bus pass without photo
  • Credit card
  • Drug card (income security recipients)
  • Vehicle registration certificate

I am moving. How can I change my address?

You can change your address by visiting one of the 70 points of sale with a proof of residence (with your new address).

OR

Send a photocopy of a proof of residence (with your new address) to cam@ville.montreal.qc.ca, along with your last name, first name, Accès Montréal card number, telephone number and new postal address. Don’t forget to specify the date on which you will be at your new address.

I applied for a new card three weeks ago and have not received my official card by mail. Is this normal?

Yes. It usually takes between 1 1/2 months and 2 months to process applications, according to demand. You will receive your official card before your temporary card expires.

Do all my family members need to have their own Accès Montréal card?

Yes. All the members of a family wishing to take advantage of the benefits and rebates available with the Accès card must have their own card. Each card is individual. Children under 5 years of age do not need a card, because they are usually admitted free to the various activities or establishments. Parents must check with the partner organizations to find out if admission is free for their young children.

Can I apply for a card on behalf of my family members?

Yes, but only for family members living at your address. You will need to submit a proof of residence and a photo for each family member. If you apply for several cards simultaneously, the first card will cost $8, the second card, $7 and the third and subsequent cards, $6.

My Accès card has expired. How can I renew it?

You can visit one of the 70 points of service to renew your card. Just bring along a new photo of yourself. You will receive a temporary card that can be used right away.

OR

Write a cheque in the amount of $8 to the order of Ville de Montréal with your Accès Montréal card number on the back and enclose a photograph of yourself. If you have moved, you must submit a photocopy of a proof of residence at your new address. Allow one month for processing before receiving your new card by mail. Mailing address:

Accès Montréal card
5800, Rue Saint-Denis, 4th floor
Montréal, H2S 3L4

These are administrative offices. Applications in person are not accepted.

My Accès Montréal card was renewed prior to June 2013. Is this older card still valid? How can I get a new one?

Your card is valid until the expiration date shown on it. The card with the old graphics is accepted by all the partner organizations. One month and a half before the expiration date of your card, you will be mailed a renewal notice and later a new Accès Montréal card. If you wish to obtain a new Accès card sooner (before your old card expires), you must visit one of the 70 points of service, pay $8 and submit a new photo.

I lost my Accès Montréal card. What should I do?

If your card has been renewed no more than 90 days ago, a new card can be issued free of charge. In all other cases, fees of $8 will apply and you will have to re-apply at a point of sales. If you have the old card with the old graphics, you must submit a new photo of yourself for your new card.

What are the advantages and rebates associated with the Accès Montréal card?

Details of the offers available through the partner organizations are available in the Advantages section, or in the attached PDF document. Offers are valid May 1, 2013, to April 30, 2014.

What photo format is required when renewing or applying for the Accès card?

Passport-format photo
Minimum size: 38 mm X 38 mm (1 ¬1/2 inches X 1 1/2 inches)
Maximum size: 50 mm X 50 mm (2 inches X 2 1/2 inches)

High-quality photocopies of photos are accepted (photos must not be too small or dark).

For more information, please consult the 311 databank, or call 311..