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FAQ

Where can I get an Accès Montréal card?

The Accès Montréal is available at 70 points of sale on the Island of Montréal, including libraries, Accès Montréal offices and borough offices. For addresses and opening hours, please clic.

What documents do I need to apply for an Accès Montréal card?

To apply for an Accès card, you must submit a photo I.D., proof of residence, recent photo of yourself (passport format) and payment.

Accepted as proof of residence (with address in Montréal)

  • Statement signed by the owner of a rooming house
  • Statement signed by a religious congregation
  • Certificate of refugee status awaiting permanent resident status
  • Change of address notification from Canada Post
  • Lease with the Office municipal d’habitation de Montréal
  • Lease with a university residence
  • Bus pass with a photo
  • Resident’s card – Olympic Village
  • Automobile insurance certificate
  • Utility bill (Bell Canada, Hydro Québec, Gaz Métro, Vidéotron, etc.)
  • Municipal tax bill
  • School tax bill
  • Doctor’s prescription
  • Driver’s license
  • School bill (tuition fees)
  • Official school record
  • Bank statement
  • Cheque stub (pension, employment insurance, income security)
  • Statement from an establishment for the elderly or a health and social-services establishment
  • Hospital card (if an address appears)

NOTE: A proof of residence is not required for children 12 years old and under.

Accepted as proof of I.D.

  • Health insurance card, with or without photo
  • Social insurance card
  • Bus pass with photo
  • Student card with photo
  • I.D. card with photo
  • Birth certificate
  • Passport
  • Driver’s license

Not accepted as proof of I.D.

  • Lease
  • Business card
  • Bus pass without photo
  • Credit card
  • Drug card (income security recipients)
  • Vehicle registration certificate

I am moving. What should I do?

In order to receive your renewal notice at the correct address, please let us know that you are moving and send us a new proof of residence.

In person

Go to one of the sales offices in your borough with a proof of residence showing your new address.

See required documents

By e-mail

Send your request to cam@ville.montreal.qc.ca. Include a copy of a proof of residence showing your new address and indicate:

  • First name and last name 
  • Your Accès Montréal card number 
  • Telephone number  
  • New mailing address 
  • Date when the new address takes effect

I applied for a new card three weeks ago and have not received my official card by mail. Is this normal?

Yes. It usually takes between 1 1/2 months and 2 months to process applications, according to demand. You will receive your official card before your temporary card expires.

Do all my family members need to have their own Accès Montréal card?

Yes. All the members of a family wishing to take advantage of the benefits and rebates available with the Accès card must have their own card. Each card is individual. Children under 5 years of age do not need a card, because they are usually admitted free to the various activities or establishments. Parents must check with the partner organizations to find out if admission is free for their young children.

Can I apply for a card on behalf of my family members?

Yes, but only for family members living at your address. You will need to submit a proof of residence and a photo for each family member. If you apply for several cards simultaneously, the first card will cost $8, the second card, $7 and the third and subsequent cards, $6.

My Accès card has expired. How can I renew it?

You can visit one of the 70 points of service to renew your card. Just bring along a new photo of yourself. You will receive a temporary card that can be used right away.

OR

Write a cheque in the amount of $8 to the order of Ville de Montréal with your Accès Montréal card number on the back and enclose a photograph of yourself. If you have moved, you must submit a photocopy of a proof of residence at your new address. Allow one month for processing before receiving your new card by mail. Mailing address:

Accès Montréal card
700, De la Gauchetière Ouest, 28e étage
Montréal (Québec) H3B 5M2

OR

Go to this address, fill out the form and make your payment by credit card. A sticker will be mailed to you within a maximum of three weeks. If your card is already expired or if it expires within this period, you may use the receipt as a temporary card. 

I lost my Accès Montréal card. What should I do?

You can apply for a new card at a sales office. If the card was obtained or renewed fewer than 90 days ago, a new card will be delivered free of charge. In all other cases, fees will apply.

What are the advantages and rebates associated with the Accès Montréal card?

You will find details of discounts and offers in the attached PDF document here. Offers are valid from May 1 of the current year to April 30 of the following year.

What photo format is required when renewing or applying for the Accès card?

Passport-format photo
Minimum size: 38 mm X 38 mm (1 ¬1/2 inches X 1 1/2 inches)
Maximum size: 50 mm X 50 mm (2 inches X 2 1/2 inches)

High-quality photocopies of photos are accepted (photos must not be too small or dark).

For more information, please consult the 311 databank, or call 311..