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Our Customer Experience Commitment

We are proud to present the brand new Customer Experience Program developed and implemented by Borough staff, which aims to increase residents' satisfaction with the services offered and improve the handling of residents' files.

"Taking Care of you!'' becomes the new signature of the Borough's customer experience. It represents the commitment of the mayor, elected officials and staff to offer a personalized quality service to its citizens. The Borough of Pierrefonds-Roxboro demonstrates innovation in the municipal sector with this public commitment to improve the quality of services and the relationship with its citizens.

Press release

Official photos of the program launch after the press conference on October 2, 2018 :



Customer Experience : At the heart of Pierrefonds-Roxboro


Our Customer Experience Committment : Taking Care of You !


Launch event with the Borough staff


Customer Experience : The 4 steps of success

(In french)

Inauguration of the brand new Access Montréal Office for residents

At a media event held on November 27, 2018, at the Borough Hall, the Mayor, Council members and staff unveiled the premises of the brand new Access Montréal Office (BAM), which aims to enhance customer experience and increase residents' satisfaction with the services offered. This achievement is one of the improvements targeted by the customer experience program launched by the Borough in October 2018.

With the complete reorganization of the Access Montréal Office, the reorganization of the services and expertise offered, including the relocation of the Permits Office to the same floor and location as the Access Montréal Office, it is our firm conviction that we can better serve our residents.

Press release :

Photos of Pierrefonds-Roxboro' brand new Access Montréal Office for residents


Evaluate us !

Your evaluation is very important to us, since the continuous improvement of our services is one of our priorities.

 Complete the evaluation questionnaire of our services to citizens (estimated time: 1 minute)


2018 Results of the evaluation questionnaire of our services to citizens (in french)