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Borough newsletter


Floods 2017

One-on-one meetings for spring flood victims on September 28 & 29
upon appointment only

Last September 12, Martin Coiteux, Minister of Municipal Affairs and Land Occupancy, Minister of Public Security and Minister responsible for the Montréal region, announced a new series of measures to better support flood victims and municipalities affected by the 2017 spring floods and, in particular, by holding one-on-one meetings with the flood victims.

Following this announcement, representatives of the Ministère de la Sécurité publique will be at the:

Pierrefonds Cultural Centre, 13850 boulevard Gouin Ouest

Thursday, September 28, 10:30 a.m. – 8:30 p.m.
Friday, September 29, 8:30 a.m. – 7:30 p.m.

In order to more adequately respond to the flood victims' concerns, all parties involved—including those from the Ministère des Affaires municipales et de l'Occupation du territoire (MAMOT) and the Borough of Pierrefonds-Roxboro's Permit Counter—will also be on hand to answer questions.

Personal meetings are ON APPOINTMENT ONLY.

At the present time, the Ministère de la Sécurité publique is contacting all residents who are flood victims in order to arrange an appointment with them. It is important, when going to this meeting with the Ministère, that you be there at the agreed upon time and that you have your complete file with you on hand.

If you have not received a call from the Ministère, please phone 1-888-643-AIDE (2433) to make an appointment.

Visit the website of the Ministère de la Sécurité publique for more information on its programs: 

To contact the Ministère de la Sécurité publique:

  • 418 643-AIDE (2433) (Québec City region)

  • 1-888-643-AIDE (2433) (toll-free, from outside the province)

  • email:

  • 8:30 a.m. – noon and 1 p.m. – 4:30 p.m., Monday – Friday

Temporary office set up to assist flood victims

The Help Center for Flood Victims in Pierrefonds-Roxboro, located at 14885 boulevard de Pierrefonds, is still in operation and will remain open as long as necessary.

Representatives of the Ministère de la Sécurité publique, the Red Cross, the Borough and other partners are there to answer questions, provide their services and refer residents to the appropriate resources.

The Help Center is open:

Monday: 1 p.m. – 6 p.m.
Tuesday and Wednesday: 10 a.m. – 6 p.m.


Flood victims are invited to call 311 for all inquiries regarding the floods such as

  • Returning home
  • Inspection
  • Repair work, inspections and permits
  • Waste collection

  Find below information on various subjects:

Assistance to flood victims

Municipal tax

financial assistance


Consult the leaflet on the Urgence Québec website where useful information can be found


Assistance to the victims

Help Center for Floods Victims

Address: 14885, boulevard de Pierrefonds (Centre de Pierrefonds), Pierrefonds, Quebec,  H9H 4M5


Monday: 10 a.m. to 6 p.m.
Tuesday: 10 a.m. to 6 p.m
Wednesday: 10 a.m. to 6 pm.
Thursday: noon to 8 p.m.
Friday: noon to 8 p.m.
Saturday: 10 a.m. to 4 p.m.
Sunday: Closed

Outside of opening hours, call 1 888 362-2433

Services offered
Red Cross: lodging, food vouchers for meals, support and comfort.
CLSC Pierrefonds: psycho-social assistance. You may also call 811, 24/24 hrs. 7 days a week.
Legal advice: consultation available on site

Permit Counter

Opening hours
Monday to Thursday, from 8 a.m. to 12 p.m. to  4:30 p.m.
Friday, from 8 a.m. to 12 p.m.
Saturday and Sunday: closed

Procedure for the follow-up of work related to the spring floods.

Please click here to obtain the required procedure for the follow-up of work related to the 2017 spring floods.

Financial assistance

The Québec Government has implemented a Financial Aid Program specific for citizens residing in different municipalities affected by the April 5-May 16, 2017 floods.The purpose of this program is to financially assist individuals whose principal residence has sustained damage or has deployed temporary preventive measures during an actual or imminent disaster or an event that could compromise the safety of individuals.

For more information on the program, call 1 888 643-AIDE (2433), 8 am.-8 p.m., Monday to Friday or consult the following website :

Other useful information

Deferring the Second Instalment of 2017 Annual Property Taxes Due To Flooding

In view of this exceptional situation, Montréal’s Executive Committee adopted a resolution on May 18, 2017 allowing owners of affected properties located in areas flooded during the spring of 2017 to defer payment of the second instalment of their 2017 annual property taxes to December 1, 2017, without incurring interest or penalty.
To be eligible, flood victims have to make sure their name appears on the list thata can be found on the website of Ville de Montréal.

If the name of the victim does not appear on the list, it is necessary to call 311 to register.

Waste Collection

The waste collection regular schedule is back in place
The temporary disposal sites are now closed


Money Donations
Money donations can be made to the Red Cross. Visit the Red Cross website or call 1-800-418-1111.

Goods Donations
What you can give: furniture, appliances, new or near-new clothes, new shoes, hygiene supplies, cards and support messages, domestic products, toys, books.
What you cannot give: mattresses, items that are stained, torn, damaged or broken, appliances older than 20 years, electronics, rugs, baby products (car seat, bed or stroller), barbecues and propane tanks, paint.

Société de Saint-Vincent de Paul de Montréal
Donations are accepted at 1930, rue de Champlain from 8:30 a.m. to 4 p.m. You can also call: 514 526-5937.

Salvation Army: 514 935-7427

Food Donations

Moisson Montréal
Accepts all non-perishable food items at its warehouse located at 6880, chemin de la Côte-de-Liesse, Saint- Laurent, H4T 2A1.
A bin has been set up outside to collect food donations 24/24 hrs. For more information, please call 514 344-4494, ext. 247.