Frequently asked questions
Why wasn't my bin picked up?
- You must make sure your bin is placed outside after 8 p.m. on the eve of collection day or before 7 a.m. on collection day.
- You must make sure the bin is placed on your property, on the driveway, as close as possible to the sidewalk.
- If there are bags on or around your bin, the truck will not be able to pick up the bin.
- For buildings with more than one bin, these must be at least 30 cm apart.
- At anytime, you must leave 1 metre of free space around the bin.
Who owns the bin?
The standardized bin is owned by the Borough of Saint-Laurent. If you move, the standardized bin must stay at its original address. The tenant or owner of the building is responsible for the bin.
Do I have to use the bin?
Yes, only the bins marked with a serial number and the Saint-Laurent logo will be collected. No other containers (trash bins or bags) will be emptied or collected.
What happens if my bin breaks or is stolen?
In the event of damage to a bin caused by trash attendants, loss, fire, or vandalism, the owner or occupant must call 311.
How can I get a new bin?
Contact the Citizens’ Office at 311.
What kind of trash can I put in the bin?
Only non-recyclable household trash can be placed in the bin. Large trash items (furniture, household appliances, etc.) will be collected once a month (the first collection day of the month). However, for refrigerators, freezers and air conditioners, you must call the Citizens’ Office at 311.