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The faces of citizen participation

Ombudsman de Montréal (2002)

Respect and fairness

Brochure : Promouvoir le respect.

As a priority which emerged from the Sommet de Montréal, Ville de Montréal’s decision to create an Ombudsman’s position, in 2002, was very much d’avant-garde. The City of Toronto followed through, a few years later, and established a similar office. In 2006, the Québec Government adopted new legislation which recognized and defined the parameters of Municipal Ombudsmans.

The Ombudsman de Montréal is a non political body, impartial and independent from the municipal administration and the elected officials. It investigates complaints from citizens who believe they are adversely affected by a decision or action of Ville de Montréal or its agents. The Ombudsman can also intervene on its own motion whenever it believes a situation may be unfair to one or more citizens.

In a solution mode!

Ombudsman de Montréal et son équipe. Click to enlarge

The Ombudsman de Montréal has the power to investigate most administrative municipal issues: denial of a permit; renovation subsidies; urbanism and zoning; nuisances; universal access issues; maintenance of parks and green spaces; traffic; libraries; and so much more. The Ombudsman also offers the only recourse available to ensure compliance with the Montréal Charter of Rights and Responsibilities.

The Ombudsman’s office is a team of dedicated personnel who takes time to understand the various points of view and usually finds satisfactory and viable solutions to the problems it has identified.

« You have demonstrated professionalism, diplomacy and even empathy, at times, while remaining totally impartial. Thank you so much for everything. »

Louise, citizen

An accessible « last recourse»

Before taking on a complaint, the Ombudsman makes sure that the relevant borough or department director has been given the opportunity to address the citizen’s concerns.

The Ombudsman de Montréal services are free of charge and very easy to access.

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  • Hommage au Chantier sur la démocratie (2002-2014)

Le civisme - 02
Montreal Charter of Rights and Responsibilities
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