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Launch of Website and Mobile App for Montréal Residents' Services - Pierrefonds-Roxboro among the 8 boroughs in the pilot project

5 octobre 2017

Montréal, le 5 octobre 2017 - Ville de Montréal is continuing to shift to the digital world, with the unveiling, on September 19, of the website—a brand new digital service that will make life easier for residents in their communications with the City.

At the same time, it is also launching a pilot project in eight boroughs, including Pierrefonds-Roxboro, in order to test a new digital and mobile platform for 311 services. In addition to the Borough of Pierrefonds-Roxboro, the pilot project has now been implemented in the boroughs of Côte-des-Neiges–Notre-Dame-de-Grâce, Rivière-des-Prairies–Pointe-aux-Trembles, Saint-Laurent, Le Sud-Ouest, Verdun, Ville-Marie and Rosemont–La Petite-Patrie.

Residents of Pierrefonds-Roxboro may therefore now download the Montréal Services aux citoyens mobile app. The IOS app, available on the App Store, and the Android app, on Google play, offers residents a number of options, including the possibility of creating a "citizen folder", in the "My account" section, of sending service requests online and, eventually, of subscribing to a targeted mailing service for notices and alerts to residents.  

Through the site or directly on their tablet or smartphone, residents will therefore now be able to submit their service requests to the City or to their borough, by means of the mobile app, and to report problems quickly and easily and, in particular, to:

  • report potholes
  • indicate what urban furniture needs to be repaired
  • report defective street lights
  • give notification of cleanliness problems
  • request the removal of graffiti
  • ask that tree branches be picked up

More options will be added over time. The form to fill out is very easy: residents need only indicate the location of the problem and provide a brief description. They may also take a photo and leave their contact information if they want to be notified once the situation has been remedied.

For Dimitrios (Jim) Beis, Mayor of the Borough of Pierrefonds-Roxboro, member of the City's Executive Committee and responsible for Procurement, Sports and Recreation and Communities of diverse origins, these new digital services represent a big step forward and pave the way for better communication between the residents and the City.

"The digital 311 option will make it possible for residents who want to communicate with the City or with their borough to have an easier way to do so, to get faster action and better follow-up of their requests. I'm especially proud that Pierrefonds-Roxboro is one of the eight boroughs that have the privilege of testing these new products and that will have the chance to guide the continuation of the project development. Of course, since these new services are being launched in beta mode, they are still being developed and may be adjusted, particularly following users' remarks and reactions. So I'm hoping that many of our residents will try these out and I'm encouraging them to do so and not to hesitate to share their comments and recommendations on the workings of the site and the mobile app.", stated Mayor Beis.

To do so, various tools have been provided on the pages of and in the mobile app, making it possible to obtain residents' comments and specify what can be improved, including a form "Contact us" located at the bottom of the digital services page, as well as a section "Help us optimize this page".  Migration of the contents and the addition of more online services to the new site will continue in 2018.