Confidentiality and security
The city's Web site manages the use of personal information in compliance
with the standards enacted in the Personal Information Protection and Electronic
Documents Act (S.C. 2000, c. 5) and An Act respecting access to documents held
by public bodies and the protection of personal information (R.S.Q., c. A-2.1).
As a general rule, the city's Web site does not collect personal information
on Internet users. Access to the site is anonymous.
However, when necessary in certain cases, the city may ask a user who wishes
to receive a particular service to provide personal information such as his or
her name, civic address and e-mail address, as described below. Users may refuse
to provide such information, but they will not be able to perform the desired
transaction or obtain the requested access. Your e-mail address will not in any
case be recorded without your consent.
Instances in which personal information is collected by the city
The city is aware of its obligation to protect all personal information that
could be sent to it by users of its site and notifies users of which information
is being collected and the use that will be made of it. If the user agrees to
provide the requested information, he or she will be deemed to have consented to
its collection and use by the city. If personal information provided by users
could be used for purposes other than those listed below or that could
reasonably result from such use, the city will so advise the user and obtain the
latter’s consent, except where exempted from doing so by law.
1) Correspondence with the Accès Montréal network
Users can send an e-mail to the Accès Montréal network concerning any
request for information on the city's services. To enable us to respond, we ask
you to provide, at least, your e-mail address. Nevertheless, you are under no
obligation to provide us with your name, address or telephone number.
When competitions are organized by the city, we ask for some personal
information, such as your e-mail address, name, address and telephone number to
enable us to reach you.
We sometimes conduct online surveys. You are free to respond or not to these
surveys that are essentially intended to upgrade the way services are provided
by the city. The surveys conducted on the city's Web site do not gather
information that would allow Internet users to be identified, but only data that
enable you to retain anonymity (for example, age and postal code).
4) Transactional sites
The city's transactional sites may require you to provide personal
information, such as your name, address, telephone number, fax number and e-mail
address. Your credit card number is not entered on the city's site but on
that of the National Bank. This applies, in particular, to CITÉ+, the computer
consulting service on taxation and assessment, an e-commerce application
reserved exclusively for real estate professionals that involves opening a user
file and the registration of transactions in their name. In order to transmit
the data required to open a file, we strongly recommend that clients use a
browser with a 128-bit cryptographic protocol (encryption), the safest and most
effective version for protecting information transmitted virtually.
5) E-forums for discussion and exchange of views
When the city opens online forums parallel to the traditional forms of public
consultation, users who wish to participate in these e-forums must provide their
e-mail address so that the city can identify them. If a user refuses to give
this information, he or she cannot participate. Users must also show
courtesy and decency when communicating. Accusations, slanders, libels or
hateful, sexist, racist, discriminatory, defamatory, vulgar or other similar
matter are strictly prohibited in e-discussion forums, just as they are on the
city's entire Web site.
Except for e-commerce applications in which all the data transmitted are
encrypted through a sophisticated encryption system, the city's Web site is not
a secure site.
In cases of e-commerce, the level of protection depends on the cryptographic
protocol (encryption) of the browser used by the Internet user (the higher the
protocol, the higher the protection level).
In other cases, the city cannot guarantee the protection of the information
sent to it via non-secure pages.
Although the city has adopted a policy on the protection of personal
information for its administrators and employees, such information may be
divulged or intercepted illegally, in which case the Internet user holds the
city harmless of any liability, except in the case of gross negligence committed
by the city.
Non-disclosure to third parties
If you communicate personal information to the city over its Web site in the
form of a message, to subscribe to a service or to make a payment, please note
that the city does not sell, market or lease third-party information provided by
The city agrees not to disclose personal information provided by users to
third parties, except when such information is bundled with other information in
such manner that no particular user can be identified from it. This means user
names and addresses will not be disclosed, but we may publish information of
strategic value in our surveys. For example, we may report that “50 per cent of
those who have used the city’s site are Montréal residents between 25 and 45
years of age and 25 per cent reside in Europe.”
The city does, however, reserve the right to transmit personal information
about you to protect the property rights of its site or those of its users,
sponsors, advertisers or suppliers when so required by law.
Transactional sites and credit cards
On the city's transactional sites, payment can be made online through
the National Bank of Canada. Data for credit cards are not entered on the city's
Web site, but on the National Bank's site, and they are in no way
intercepted by the city. These data are encrypted through the National Bank
using a sophisticated encryption system called the SSL protocol (Secure Socket
Layers protocol) with a 128-bit key.
Right of access and modification
Subject to the restrictions provided for by law, at any time you are entitled
to access, change, rectify, and when allowed, remove personal information that
you have supplied to the city's Web site. It is the city clerk's office that is
responsible for requests to access a document or personal information or
requests to rectify information.
Tracing connections and statistical reports
The city may trace connections to its Web site for purely statistical
reasons. The data collected in this way reveals which browser was used to surf
the site (Microsoft Explorer or Netscape), at what time the visit was made,
how long it lasted, and which pages were visited. In no case do these
details enable identification of the user who surfed the site. These statistics
At any time, you can choose to no longer receive information sent by the city
through the e-mail lists to which you subscribe.
A cookie is an element of information, a simple numeric sequence, that a Web
site sends to your net browser and which is temporarily accommodated in your
browser or on the hard disk of your computer.
Generally speaking, the city's Web site does not send cookies to the browsers
the user's experience, so as not to display the same message several times, for
However, certain interactive applications, such as the city's transactional
sites, must send cookies to enable us to verify that we are dealing with the
correct client. In particular, the cookie upgrades communication between our
server and your browser.
Cookies placed in this way through the city's transactional sites are
incapable of retrieving any other type of information on your hard disk. As soon
as the connection between your machine and the city's interactive applications
is deactivated, the cookies are no longer operational.