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Access to information

As a public body, the city is subject to the Act Respecting Access to Documents Held by Public Bodies and the Protection of Personal Information.

A person may request access to a personal document or a city-produced document on file at the city or in the boroughs, and may request that personal information be changed. Personal information is information about a natural person by which he or she can be identified. Personal information is confidential and can only be disclosed with the consent of the person in question.

Procedure for requesting access to information

People who would like to have access to documents under the Act Respecting Access to Documents Held by Public Bodies and the Protection of Personal Information should make a written request, in which:

  1. The person identifies himself or herself and provides his or her contact information.
  2. The document is clearly identified (title, author, subject, date or time period in which the document was produced, city department).
  3. Send the request to the person in charge of access to information:

    Me Yves Saindon
    Access to Information
    Ville de Montréal
    275 rue Notre-Dame Est, suite R.134
    Montréal, QC H2Y 1C6

    Telephone: 514-872-3142
    Fax: 514-872-5655

    Email : greffeacces@ville.montreal.qc.ca

Boroughs and the Service de police de la Ville de Montréal (SPVM)

Requests for documents on file at borough offices should be sent to the secretariat of the borough in question. Requests for documents from the police department should be sent to

Responsable de l’accès à l’information SPVM
Module des archives
5000, rue d'Iberville
Porte B.135
Montréal (Québec) H2H 2S6
Fax # (514) 280-2985
Telephone # (514) 280-2970

Processing time

The person in charge of access to information will confirm receipt of the request. The person will receive a response within 30 days of the date on which the request was received.

Fees

There is a charge of $ 0.38 per page for documents under by-law 14-044 (By-law Concerning Fees - (fiscal 2016). There is no charge to view documents at a city or borough office.

If your request is refused

If a request to access a document or personal information is refused, the person who made the request can submit the case to the Commission d’accès à l’information within 30 days following the date on which the decision was made. For more information about the Commission d’accès à l’information, call 1-888-528-7741 (toll-free).

Correcting personal information

If personal information on file at the city is erroneous, a correction request can be made to the person in charge of access to information services.