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At the heart of the community

A resource to be known

The Ombudsman de Montréal intervenes when necessary to ensure that the muncipal rights of citizens are respected and that their cases are treated fairly and with respect. When he deems it appropriate, he becomes a privileged representative to intercede on the citizen’s behalf with city representatives.

Citizens who address complaints or concerns to the Ombudsman de Montréal are listened to carefully and know that all their arguments will be seriously and impartially considered.

The approach of the Ombudsman de Montréal is empathetic, open, and often innovative.
To request the intervention of the Ombudsman de Montréal 
If you have reasonable grounds to believe that your municipal rights have been adversely affected, or are likely to be, it is straightforward and simple to ask the Ombudsman de Montréal to intervene on your behalf.
PDF Download the Petition for the Ombudsman’s intervention
[156 KB - 2 pages]
More information To request the intervention of the Ombudsman de Montréal
The Ombudsman de Montréal must produce a report on her activities every year. To consult them, click underneath.
More information All the publications
Montréal Charter of Rights and Responsibilities

The Montréal Charter of Rights and Responsibilities came into force on January 1, 2006.

It is the result of requests expressed during the 2002 Sommet de Montréal .

With this Charter , the City specifically acknowledges various fundamental values which guide its actions and pledges to commitments that link the City and the boroughs. It is a unique and original document which will be an inspiration for many other cities around the world.

The Ombudsman de Montréal is the only body mandated to receive and investigate complaints based on the rights the City recognized in this Charter .

In 2009 : A resource to be known

The Ombudsman de Montréal remains "A resource to be known", not only by citizens but by municipal representatives as well. We can help them better understand one another and better grasp their respective expectations, constraints and needs. We will therefore maintain our efforts in order for citizens and City representatives to understand to what extent their Ombudsman is "A resource to be known" .
Ombudsman de Montréal
 
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Video presentation
> Presentation of the Ombudsman de Montréal, abridged version
> Presentation of the Ombudsman de Montréal, complete version
Useful links
> Police Ethics Commissioner
> Complaints Office of the Société de transport de Montréal
> Office de consultation publique de Montréal
> Commission des droits de la personne et des droits de la jeunesse
> Protecteur du citoyen du Québec
 
 
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