If you have reasonable grounds to believe that your municipal rights have been, or are likely to be, adversely affected, it is straightforward and simple to ask the Ombudsman de Montréal to intervene on your behalf.

The Ombudsman de Montréal is, however, a last resort recourse. Therefore, before turning to the Ombudsman de Montréal, please make sure that you have submitted your request to the director of the concerned department or borough, preferably in writing, asking that the situation be rectified.

To request the intervention of the Ombudsman de Montréal , you must provide:

• Your name, address and telephone number;
• The names and contact information of the other persons concerned, when applicable;
• The name of borough or department concerned;
• Your file number in this borough or department, if you know it; 
• The nature of the problem for which you request the Ombudsman de Montréal 's intervention; 
• The details on all the steps you have previously taken to try to resolve this problem;
• The names, titles and contact information of all Ville de Montréal representatives you have dealt with, if you know them; and 
• A copy of all the correspondence and documents related to your complaint.