The persons who work for the Ombudsman de Montréal help you receive the services offered by Ville de Montréal.

The persons who work for the Ombudsman de Montréal make sure that your municipal rights are respected.

The persons who work for the Ombudsman de Montréal listen to your problem with attention and care.

The persons who work for the Ombudsman de Montréal can ask you for documents or information to make sure they understand your problem.

You must give these documents or this information to the persons who work for the Ombudsman de Montréal.