A New Way to Contact the City
“Our goal is to offer a site that meets user expectations,” explains Serge Leclerc, the city’s director of brand imaging and digital strategy.
When it comes to means, the city has stopped at nothing: navigation has been simplified, and content added. The site features the usual practical information, including on opening hours at libraries, the maisons de la culture (arts centres) and sports centres, to go along with new online services, not least one that lets citizens report potholes and graffiti or request a tree branch collection.
“We’re also personalizing the user experience by allowing users to create a space where they’ll be able to subscribe to receive notices or alerts informing them of boiled water advisories, service interruptions or street closures,” adds Serge Leclerc. “We want to build a true relationship between our citizens and their city.”
While the notice and alerts service will only be available later this fall, citizens can already subscribe so as not to miss out on anything.
A Web site that reflects the needs of citizens
To make sure the site adequately meets Montrealers’ needs, residents were asked to contribute at every step of the way.
“Citizens got involved in the process through co-creation workshops, where they were able to discuss their respective realities and, where possible, establish the services they desired,” mentions the director. “And we’re definitely not done. Several other tests and consultations are in the works. We’re just getting started!”
The digital services will not replace our traditional channels of communication like 311 and the Accès Montréal offices, but they offer citizens a simplified alternative when they need to contact the city and gain more timely access to municipal services.
A new app
Free and easy to use, Montréal – Services aux citoyens is a mobile app which makes it possible to make requests to the city at your fingertips : report a pothole, graffiti, damaged street furniture, a defective streetlight, a cleanliness problem or ask for a collection of tree branches. These online services are currently available in 8 districts:
- Le Sud-Ouest
Explore the beta version: https://beta.montreal.ca/
Discover the mobile application: https://beta.montreal.ca/produits/montreal-services-aux-citoyens
Create an account: https://beta.montreal.ca/mon-compte/fr/accueil
Enjoy your visit!